Caregivers Direct   

Using a Case Manager

Case managers are professionals with specialized knowledge and expertise in senior care issues. Many hold advanced degrees in gerontology, social work, psychology, nursing, or a related health and human services field, although that is not always necessary. In addition, many go on to become certified as case managers, which requires additional training and ongoing continuing education credits.

They are sometimes referred to as geriatric care manager (GCM), elder care manager, service coordinator or a care coordinator.  While the actual tasks performed vary from person to person, the primary role is to who will help oversee the management of care of the person in need. Case managers are often called in when an individual is unable to make all the necessary arrangements for their own care and a family, friend or other such person is not available or unable to assume this responsibility. Even when family or other such person is available, a case manager can help relieve the burden and stress associated with managing the care of a person. In addition, their expertise and knowledge of the health care community can often locate additional benefits that the individual in need is entitled to.  

Tasks performed by case managers may include:

• Arranging the care required
• Creating a plan of care
• Overseeing the care and handling any problems.
• Arranging for payment of the caregivers as well as payment for all bills if necessary
• Making sure the person’s day to day living needs are being managed and cared for
• Referring to various professionals
• Creating and forwarding reports to family members, doctors Attorneys or trust officers and any other people involved in the management of care.

• Attorneys or trust officers. A care manager can serve as both elder advocate and intermediary with financial and legal advisors. The GCM is often a good source of referrals if a family needs services from these professionals.
• Physicians. The GCM is an ideal liaison between doctors and other health professionals, and the elder patient and family members.
• Social workers. It is useful for hospital and nursing home social workers and discharge planners to know that their senior patient will have someone to coordinate their care and assist them on a long-term basis.
• Home care companies. The GCM will know local agencies and be able to explain options, costs, and oversight of home care workers. The care manager can also assist in dealing with patients' social issues, help link to other community resources, and suggest possible placement options.
• Residential facilities. The GCM can help identify types of care facilities and assist you in selecting an appropriate one for your situation. The GCM may also be able to streamline the transition into or out of a senior community, for both the elderly resident, family members and staff.